Privacy policy

This Privacy Policy describes how thecarbonado.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@carbonado.in or by mail using the details provided below:

Carbonado, 13/9/8,HSMI, 5th Cross Rd, , Industrial Estate, Oklipuram,, 560021 bengaluru KA, India

ORDER FULFILLMENT DATA

CREDIT CARD PROCESSING

Our main credit card processor is managed through Razor Pay. Additionally, we utilize accelerated payments like PayTM, Google Pay, Phone Pay etc. Sezzle is an installment payment plan, their privacy policy can be viewed here. We do not retain your credit card information in our system. Your data is only used once to capture the funds necessary to fulfill your order.

GENERAL WEBSITE USAGE

We're on your side. We want to make sure that you can get the best possible experience with us, and we know what it's like when companies try too hard or take advantage of their customers' lack of knowledge about privacy policies - so this page will give clear explanations as well as tips for protecting yourself against those practices!

When you purchase products through our website, we collect your name and shipping address, as well as phone number and email address. All of these pieces of information are necessary to ship your order. We do not share any of your contact information with anybody other than our third party order fulfillment vendors. We retain your shipping details and order history to enable us to provide you with future customer services like returns and warranty replacements. If you create a thecarbonado.com account we store your account password, which you can reset or change at any time. Your password is only accessible by you and never by Carbonado employees or third parties.

Our website serves a global audience withvarying needs. Your IP address tells us where in the world you are located. When you come to  thecarbonado.com, we track your IP address to personalize your shopping experience. This includes showing you prices in your local currency, showing you shipping and tax information specific to your country, and helping you find physical retail stores near you with our store locator. This tracking is critical to the functionality of our website and is considered strictly necessary.

WEBSITE ANALYTICS

DIGITAL ADVERTISING & RETARGETING

CART ABANDONMENT & POST-PURCHASE EMAILS

We use a service called mail chimp to send you emails after you abandon or complete a purchase on carbonado.com. When you check out, Mail chimp collects your email address and what was in your cart. They do not collect any of your payment information. The information collected is used to send an automated email if you do not complete the checkout process. You may also receive emails after completing a purchase, reminding you to do things like register your product or leave a review.

You may opt out of receiving these emails at any time.

CUSTOMER SUPPORT

We use Google Analytics to track the volume and type of traffic that comes to our website. When you access this website Google may collect information such as cookies, IP address, search keywords, session length, browser type, page views and number of visits. None of this information is personally identifiable and is subject to Google’s Privacy Policy. Google Analytics does not track visitors across multiple sites.

In addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser, which prevents Google Analytics from collecting information about your visits to any website.

We use a few different digital

marketing services to create and display online ads for our products. As you browse thecarbonado.com, these services use cookies to remember what products you viewed and clicked on. Our advertising partners then enable us to present you with advertising based on your previous interaction with thecarbonado.com. You might see Carbonado ads on other websites, in Google search results, on Facebook and Instagram, or while watching videos on Youtube or other platforms. This practice is called “retargeting.”

You can opt out of digital advertising and retargeting cookies by turning off “Targeting Cookies” in the Cookies Settings.

We use a third party service called Zohoto host and manage our Support .Center and Contact Us form. When you fill out the Contact Us form, Zoho retains the history of your conversations with us. This enables our support staff to always provide you with the best possible service. Your customer service history is only accessible by the Carbonado Customer Service team.

CHILDREN’S ONLINE PRIVACY ACT COMPLIANCE

ONLINE PRIVACY POLICY ONLY

DATA RETRIEVAL AND REMOVAL

Write to us at support@carbonado.in

WARRANTY

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

This online privacy policy applies only toinformation collected through our website and not to information collected offline or through other platforms or channels.

Please also visit our Warranty establishingthe use, disclaimers, and limitations of liability governing the use of our website.

SMS/TEXT SUPPORT & OFFERS

HOW DO WE PROTECT YOUR INFORMATION?

DO WE SELL ANY INFORMATION TO OUTSIDE PARTIES?

No, we don’t. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include the trusted third parties (listed above) who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.  WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property.

When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

Carbonado takes security seriously andcares about the integrity of your personal information. We use commercially reasonable physical, administrative, and technological methods to transmit and store your data in a secure, encrypted manner. However, Carbonado cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Occasionally, at our discretion, we may include or offer third party products or services on our website or via our social media channels. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

YOUR CONSENT

ONLINE PRIVACY POLICY ONLY

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 10/10/2021

CONTACTING US

By using our site, you consent to this web site privacy policy.

This online privacy policy applies only to information collected through our website and not to information collected offline or through other platforms or channels.

If there are any questions regarding this privacy policy you may contact us at legal@bplugd.com

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