FAQ's – Carbonado

FAQ's

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Shipping

What are your delivery times?

Estimated delivery time is dependent on the Product’s availability and the shipping destination.Orders within India are normally delivered within 3-5 Business days.

How much will shipping cost?

FREE SHIPPING on orders above INR 299.

Can you provide worldwide shipping?

Please mail us at support@carbonado.in to know more.

My Order

How can I cancel my order?

If you wish to cancel your order, please reach out to our support team by mailing us at support@carbonado.in.

What if I receive the wrong product?

We request you to take photos of the received goods and mail them along with order details to support@carbonado.in. Our executive will Contact you in 48hrs to resolve the issue.

Do you offer exchanges for faulty items?

We do accept exchanges and they follow the same conditions as returns. The item must have been sold on our online store- The item shouldn't have been used in any way. The item should have in its original packaging with all the tags etc. The return or exchange request is made within 7 days of delivery.To request an exchange, please mail us at support@carbonado.in with your order details and reason for exchange. A member of our support staff shall respond within 2 working days.

Product

How do I return my product?

Yes, we do accept returns subject to fulfilment of the following conditions:- The item must have been sold on our online store. The item shouldn't have been used in any way. The item should have its original packaging with all the tags etc. The return or exchange request is made within 7 days of delivery. To request for a return, please reach out to support by mail us at support@carbonado.in. A member of our support staff shall respond within 2 working days.

Do you offer extended warranties?

No. We provide one year manufacturing warranty to all Carbonado Products.

Sustainability

How do you chose what materials you use?

Each piece we create is the product of years of designing, sourcing, and producing with the highest-quality materials and with like-minded production partners. We thoroughly research and vet our raw materials to make sure they meet our standards, are good for you and better for the environment. In addition to thinking about the impact on people and the environment, we consider factors like availability, preferred fiber content, water and energy input, and GHG emissions.

We use mostly natural materials, which break down better and are less of a pollutant than the synthetic fibers that are being found in oceans and water supplies. 

Where are your products made?

We manufacture our products predominantly in India and source materials from around the where we can find the highest quality fabrics and excellent factories that can produce finest materials to the standards our customers expect. 

We partner with class A manufacturers that are committed to fair and equitable practices. The more we grow, and as our manufacturing quantities increase, this will continue to be a priority for us.

What are you doing to be more sustainable?

Trust us when we say our sustainability goals are quite ambitious as we understand the fact that there is no Planet B.

These goals are designed to innovate and better how we design and manufacture, which means that we: thoughtfully consider and care about the materials we source, the production methods we use, how we distribute and our practices at our headquarters and our partnered manufacturing hubs.

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