FAQ's
Shipping
How much will shipping cost?
FREE SHIPPING on orders above INR 299.
Can you provide worldwide shipping?
Please mail us at support@carbonado.in to know more.
My Order
How can I cancel my order?
If you wish to cancel your order, please reach out to our support team by mailing us at support@carbonado.in.
What if I receive the wrong product?
We request you to take photos of the received goods and mail them along with order details to support@carbonado.in. Our executive will Contact you in 48hrs to resolve the issue.
Do you offer exchanges for faulty items?
We do accept exchanges and they follow the same conditions as returns. The item must have been sold on our online store- The item shouldn't have been used in any way. The item should have in its original packaging with all the tags etc. The return or exchange request is made within 7 days of delivery. To request an exchange, please mail us at support@carbonado.in with your order details and reason for exchange. A member of our support staff shall respond within 2 working days.
Product
How do I return my product?
Yes, we do accept returns subject to fulfilment of the following conditions:- The item must have been sold on our online store. The item shouldn't have been used in any way. The item should have its original packaging with all the tags etc. The return or exchange request is made within 7 days of delivery. To request for a return, please reach out to support by mail us at support@carbonado.in. A member of our support staff shall respond within 2 working days.
Do you offer extended warranties?
No. We provide one year manufacturing warranty to all Carbonado Products.