What are the delivery charges?

Any order above Rs 299 come with free shipping.

Carbonado incurs relatively higher shipping costs on low value items. In such cases, charging a flat delivery charge of Rs 70.  Please check your order summary to understand the delivery charges for individual products.

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Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that Carbonado or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?​

Carbonado generally procures and ships the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

• Product’s availability with the Carbonado
• The destination to which you want the order shipped to.

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Are there any hidden costs (GST or other taxes) on items sold on Carbonado?

There are NO hidden charges when you make a purchase on Carbonado. List prices are final and all-inclusive of GST. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the items shipping policy.

Why does the estimated delivery time vary for each product?​

You have probably noticed varying estimated delivery times for different product you are interested in. Delivery times are influenced by product availability, your shipping destination and the courier partner’s time-to-deliver in your location.

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Carbonado does not/cannot ship to my area. Why?

​The pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on:

• Legal restrictions, if any, in shipping particular products to your location
• The availability of reliable courier partners in your location

At times Carbonado prefer not to ship to certain locations. This is entirely at Carbonado’s discretion.

Why is the COD option not offered in my location?

​Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the checkout page to check if CoD is available in your location.

What do the different tags like “In Stock”, “Pre-order” mean?​

‘In Stock’

For items listed as “In Stock”, Carbonado will mention the delivery time based on your location pincode. For any non serviceable location by the regular logistic partners, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. We have partnered with all the reputed logistics partners like Bluedart, Fedex, DHL, Delhivery, etc.

‘Preorder’ or ‘Forthcoming’

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 20-28 business days. The Preorder duration varies from item to item.

‘Out of Stock’

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

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Does Carbonado deliver internationally?

As of now, Carbonado doesn’t deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.