It's our mission to make the best things. Not good, not great, but literally the best products in their respective categories. It is also our mission to not create any unnecessary waste. When you spend your hard-earned money on our gear, you can do so knowing it will remain fully-functional and defect-free. You can also be rest assured that we will do everything in our power to keep your product in use and out of a landfill.
Our Warranty covers:
Failures or breakages that render part or all of your product to become non-functional
- Warranty Period extends for one year from the date of purchase
Our Warranty does not cover:
Cosmetic blemishes, scratches, stains, or wear & tear
Failures or breakages due to misuse, neglect, or intentional damage
Things we don’t manufacture ourselves
- Lost, stolen or missed placed items or parts
If any part of your product becomes non-functioning or defective, we will repair or replace it with a fully-functioning item in the same or better condition if the issue occurs during the warranty period.
Note the "non-functioning or defective" part. This means that the warranty does not cover cosmetic wear that does not affect the safety or function of your product. In our opinion, a little scratch or knick here and there is nothing more than bragging rights that you've been having some fun with your gear. But if something breaks due to manufacturer defect or during normal use, don’t worry one bit. We’re behind you all the way.
All warranty replacements are quality-checked and certified to be clean and fully-functioning.
*Standard warranty does not apply to apparel. We guarantee apparel against manufacturing defects, but it is not guaranteed for a lifetime of use.
We have designed and built our products to work well with nearly all devices and accessories, and we believe our gear is very safe to use. Carbonado is not liable for damage to cameras, equipment, clothing or anything in your surrounding environment as a result of using them. Carbonado is also not liable for bodily injury to yourself or others as a result of using our stuff, so please listen to your mother and be careful when you’re out there having fun.
Got something that is broken and needs repair or replacement? Just contact us to initiate your warranty claim.
We won't replace stolen or lost items, so we recommend insuring your gear. We also reserve the right to change this policy in the future.